Privacy Policy

Update: August 10, 2018

This Privacy Policy sets forth and informs you of the manner in which COMITRONIC BTI uses and safeguards the information you may provide to us when you use this site accessible from the following URL: (the “Site”).

Please note that this privacy policy may be modified or supplemented at any time by COMITRONIC BTI, in particular in order to comply with any legislative, regulatory, jurisprudential or technological developments. In such a case, the date of the update will be clearly identified at the top of this policy. These modifications are binding on the User as soon as they are put online. It is therefore advisable for the User to regularly consult this privacy and cookie use policy in order to take note of any changes.


In general, you can visit the COMITRONIC BTI website without providing any personal information about yourself. In any case, you are in no way obliged to transmit this information to COMITRONIC BTI.

Nevertheless, in case of refusal, you may not be able to benefit from certain information or services that you have requested. Indeed, COMITRONIC BTI may in some cases ask you to provide certain personal information (hereafter). By providing this information, you expressly accept that it will be processed by COMITRONIC BTI, for the purposes indicated in point 2 below and for the purposes indicated at the end of each form.

What personal data is collected?

We collect and process in particular company name, your name, address, email address, password, customer ID, telephone number, IP address, connection data and navigation data, order history, products consulted, complaints.

The compulsory or optional nature of the data is indicated at the time of collection by an asterisk. Some data are collected automatically because of your actions on the site, other information may be transmitted by partners (ERP).


We collect the information you provide to us when:

  • You place an order on our site,
  • You browse our site and consult products,
  • You contact our Customer Service,

In accordance with the General Data Protection Regulation (GDPR) adopted by the European Parliament on April 14, 2016, and the French Data Protection Act of January 6, 1978 as amended, COMITRONIC BTI informs you of the following:


The person in charge of the treatment is the company COMITRONIC BTI, having its head office at 14 Rue Pierre Paul de Riquet 33610 Canéjan France

Phone : +33 5 64 10 04 52

Email : sales(at)


COMITRONIC BTI may process your Personal Information:

  • Management of orders and customer relations
  • Processing your price requests and other requests from you
  • Personalization of our services and the messages we send you
  • Customer knowledge and statistics and performance of our site

Only COMITRONIC BTI is the recipient of your Personal Information. This information, whether in individual or aggregated form, is never transmitted to a third party unless you explicitly request that it be transmitted to one of our dealers or distributors in order to process your request, notwithstanding the subcontractors used by COMITRONIC BTI (you will find more information about them in point 7 below). Neither COMITRONIC BTI, nor any of its subcontractors, market the personal data of the visitors and Users of its Website.


Your Personal Information is kept by COMITRONIC BTI only for the time corresponding to the purpose of the collection as indicated in 2 above, which in any case will not exceed the time regulated by French law.


You have the following rights regarding your Personal Information, which you may exercise by writing to us at the postal address mentioned in point 1.

Right of access and communication of data

You have the right to access the Personal Information that concerns you.

However, due to the obligation of security and confidentiality in the processing of personal data incumbent on COMITRONIC BTI, you are informed that your request will be processed provided that you can prove your identity, in particular by producing a scan of your valid identity document (in the event of a request via our dedicated electronic form) or a signed photocopy of your valid identity document (in the event of a request addressed in writing)

COMITRONIC BTI informs you that it will have the right, if necessary, to oppose to the manifestly abusive requests (by their number, their repetitive or systematic character).

To help you in your approach, in particular if you wish to exercise your right of access by means of a written request to the postal address mentioned in point 1, you will find by clicking on the following link a model letter drawn up by the Commission Nationale de l’Informatique et des Libertés (the “CNIL”).

Right to rectify data

Under this right, the law entitles you to request the rectification, updating, blocking or deletion of data concerning you that may be inaccurate, erroneous, incomplete or obsolete.

Also, you can define general and specific directives concerning the fate of personal data after your death. If applicable, the heirs of a deceased person may request that the death of their loved one be taken into consideration and/or that the necessary updates be made.

To help you in your approach, in particular if you wish to exercise, on your own behalf or on behalf of a deceased relative, your right of rectification by means of a written request to the postal address mentioned in point 1, you will find a model letter drawn up by the CNIL by clicking on the following link

Right to object

The exercise of this right is only possible in one of the following two situations:

When the exercise of this right is based on legitimate reasons; or

When the exercise of this right aims to prevent the data collected from being used for commercial prospecting purposes.

To help you in your approach, in particular if you wish to exercise your right of opposition by means of a written request addressed to the postal address indicated in point 1, you will find by clicking on the following link a model letter drawn up by the CNIL.


COMITRONIC BTI undertakes to reply to your request for access, rectification or opposition or any other additional request for information within a reasonable period of time, which may not exceed one month from the date of receipt of your request.


If you consider that COMITRONIC BTI is not complying with its obligations with regard to your Personal Information, you can address a complaint or a request to the competent authority. In France, the competent authority is the CNIL to which you can send a request electronically by clicking on the following link


When you first connect to the COMITRONIC BTI website, you are informed by a banner at the bottom of your screen that information relating to your navigation may be recorded in files called “cookies”. Our policy on the use of cookies allows you to better understand the provisions we implement in terms of navigation on our website. It informs you in particular about all the cookies present on our website, their purpose (part I.) and gives you the procedure for setting them (part II.)


COMITRONIC BTI, as the publisher of this website, may place a cookie on the hard disk of your terminal (computer, tablet, cell phone, etc.) in order to guarantee you a smooth and optimal navigation on our website.

Cookies” are small text files of limited size that allow us to recognize your computer, tablet or cell phone in order to personalize the services we offer you.

The information collected through cookies does not allow you to be identified by name. It is used exclusively for our own needs in order to improve the interactivity and performance of our website and to send you content adapted to your interests. None of this information is communicated to third parties except when [COMPANY]Click or press here to enter text. has obtained your prior consent or when the disclosure of this information is required by law, by order of a court or any administrative or judicial authority empowered to know.

In order to better inform you about the information that cookies identify, you will find below a table listing the different types of cookies that may be used on the COMITRONIC BTI website, their name, their purpose and their retention period.


You can accept or decline the placement of cookies at any time.

When you first connect to the COMITRONIC BTI website, a banner briefly presenting information about the deposit of cookies and similar technologies appears at the bottom of your screen. This banner warns you that by continuing your navigation on the COMITRONIC BTI website (by loading a new page or by clicking on various elements of the site, for example), you accept the deposit of cookies on your terminal. You are also deemed to have given your consent to the deposit of cookies by clicking on the “Yes, I agree” button to the right of the banner at the bottom of your screen.

Depending on the type of cookie in question, it may be necessary to obtain your consent to deposit and read cookies on your terminal.

  1. Cookies exempt from consent

In accordance with the recommendations of the Commission Nationale de l’Informatique et des Libertés (CNIL), certain cookies are exempt from prior consent insofar as they are strictly necessary for the operation of the website or have the sole purpose of enabling or facilitating communication by electronic means. These include session identifier cookies, authentication cookies, load balancing session cookies and cookies for personalizing your interface. These cookies are fully subject to the present policy insofar as they are issued and managed by COMITRONIC BTI.

  1. Cookies requiring the prior collection of your consent

This requirement applies to cookies issued by third parties and qualified as “persistent” in that they remain on your terminal until they are deleted or their expiration date.

As such cookies are issued by third parties, their use and storage are subject to their own privacy policies, a link to which is provided below. This family of cookies includes audience measurement cookies (in particular Google Analytics), advertising cookies (which COMITRONIC BTI does not use) and social network sharing cookies (in particular from Facebook, Pinterest and LinkedIn).

The audience measurement cookies establish statistics concerning the frequentation and the use of various elements of the website (such as the contents/pages you have visited). This data helps to improve the ergonomics of the COMITRONIC BTI website. An audience measurement tool is used on this website:

Google Analytics whose privacy policy is available at the following link :

Social network sharing cookies are issued and managed by the publisher of the social network concerned. Subject to your consent, these cookies allow you to easily share part of the content published on the COMITRONIC BTI website, in particular through the use of a sharing application button according to the social network concerned. Four types of social network sharing cookies are present on the COMITRONIC BTI website:

Facebook, whose cookie policy can be viewed by clicking on the following link :

LinkedIn, whose cookie policy can be found at the following link :

Pinterest, where you will find options dedicated to controlling or restricting the use of cookies as well as the cookie usage policy :

  1. You have various tools for setting cookies

Most Internet browsers are set by default to allow the placement of cookies. Your browser offers you the opportunity to modify these standard settings so that all cookies are rejected systematically or so that only some of the cookies are accepted or rejected depending on their sender.

WARNING: We draw your attention to the fact that refusing to accept cookies on your terminal may nevertheless alter your user experience as well as your access to certain services or features of this website. In this case, COMITRONIC BTI declines any responsibility concerning the consequences linked to the deterioration of your navigation conditions which occur because of your choice to refuse, delete or block the cookies necessary for the functioning of the site. These consequences shall not constitute a damage and you shall not be entitled to any compensation as a result.

Your browser also allows you to delete existing cookies on your terminal or to notify you when new cookies are likely to be deposited on your terminal. These settings do not affect your browsing experience, but you lose all the benefits provided by the cookie.

Please take note of the various tools available to you below so that you can set the parameters of the cookies deposited on your terminal.

  1. Setting up your Internet browser

Each Internet browser has its own cookie management settings. To find out how to change your cookie preferences, please see below for links to the help needed to access your browser’s cookie menu:

Chrome :

Firefox :

Internet Explorer :

Opera :

Safari :

For more information about cookie management tools, you can visit the CNIL website :

If you have any questions or require additional information about this cookie policy, please contact us using our form.