ISO 9001:2015 is a quality management system (QMS) standard developed by the International Organization for Standardization (ISO). It provides a set of guidelines and requirements for organizations to consistently deliver products and services that meet customer and regulatory requirements.
ISO 9001 is based on a number of quality management principles, including a strong customer focus, management involvement, a process approach and continual improvement. These principles form the basis of the standard’s requirements, which aim to ensure that organisations have a systematic and documented approach to quality management.
One of the key requirements of ISO 9001 is the need for organisations to implement and maintain a quality management system (QMS). This includes documenting processes, setting quality objectives and continuously improving the effectiveness of the QMS. The standard also requires organisations to have a quality policy and a documented quality manual, as well as procedures for monitoring and checking the quality of products and services.
One of the main benefits of implementing an ISO 9001-compliant QMS is that it enables organisations to consistently provide high quality products and services to their customers. This can lead to increased customer satisfaction and loyalty, as well as improved operational efficiency and effectiveness.
Another advantage of ISO 9001 is that it can be used by organisations of all sizes and in all sectors. It is a widely recognised standard and organisations certified to the standard often find that it gives them a competitive advantage in their market.
There are many benefits to being certified to ISO 9001, including increased customer satisfaction, increased efficiency and the opportunity to win new contracts. However, achieving certification can be a difficult process, as it requires organisations to meet a number of specific requirements and demonstrate that they have an effective QMS.
To become certified, organisations must undergo a rigorous assessment process, which usually involves an on-site audit by a third-party certification body. The certification body will review the organisation’s QMS documentation, processes and procedures to ensure that they meet the requirements of the standard.
Overall, ISO 9001:2015 is an important tool for organisations seeking to improve the quality of their products and services and to consistently meet the needs of their customers. Although achieving certification can be a difficult process, the benefits of doing so are significant and can help organisations to succeed in the long term.